AirAsia Frequently Asked Questions

LCCT website has posted a very informative page on AirAsia's customers. If you're interested to know more, please check out the website. But it does not state on Tax refund procedure there.

For customer who's purchase AirAsia ticket but did not board their flight, the airport tax will be refunded but not the fuel surcharge!

You can contact AirAsia support team at +603 8660 4388 (from 9am to 6pm daily) or by e-mailing to guestsupport@airasia.com.

PS: Personally, i've contacted them before on my unboarded flight. But till today (after 2 years), still hear nothing back from them.
:(

ILTM Asia 2012 - Shanghai from 4 – 7 June 2012

Taking place in Shanghai in June, ILTM Asia (International Luxury Travel Market) is an elite travel event at the epicenter of a booming luxury market. With China expected to replace Japan as the world’s top consumer of luxury goods in 2012, ILTM creates an exclusive environment for buyers of luxury travel from across the Asia Pacific to discover the latest high-end travel experiences to meet their clients’ increasing demands.

With a million residing millionaires and growing economic confidence, the wealth of China is expected to increase by a further 90% over the next four years.  The high-class Chinese are widely recognised as the fastest developing travel market, with travel accounting for almost 30% of these millionaires’ consumption.  The value for their luxury travel agents and travel planners being accredited to attend ILTM Asia 2012 has never been more significant.

Alison Gilmore, ILTM and ILTM Asia Exhibition Director commented:
“The Asia-Pacific is driving growth in the luxury travel industry.  There are an estimated 250 million people from China now defined as ‘buyers of luxury’, and notably appearing to be following the Western trend of ‘spending for experiences’ in their travel preferences.  With Japan and Australia as established and integral outbound markets within the region, our research shows strong outbound luxury travel growth from other key markets including India and South Korea.”

ILTM Asia is exclusively created for Asia-Pacific buying elite: planners and designers of luxury travel to meet directly with the world’s leading – as well as the latest - luxury travel suppliers in a series of bespoke pre-scheduled one-to-one meetings and build on or develop long-term relationships.  To ensure a one-to-one ratio of arranged meetings throughout the event, 400 elite travel experiences are invited to meet with these discerning buyers at ILTM Asia.  These elite suppliers will include hidden luxury to wild escapes, authentic to gastronomic experiences, elite transportation to wellness retreats and spas, pampered luxury to philanthropy.

With ILTM also renowned for identifying insights into the future of the luxury travel industry, ILTM Asia 2012 will host a series of valuable educational programmes to assist buyers and suppliers with understanding specific regional markets and their wealthy clientele as well as increasing luxury travel sectors.
ILTM Asia 2012 has already confirmed a spectrum of elite exhibitors who recognise the vital role the event plays in increasing business within the region. These include Small Luxury Hotels of the World, Jumeriah Hotels & Resorts, Trails of Indochina, Conrad Hotels & Resorts, Ritz-Carlton, &Beyond, Abercrombie & Kent, Cox & Kings, Relais & Chateaux, Fregate Island, Cheval Blanc Courcheval and the Capri Palace Hotel & Spa in Naples to name a few.

BTS Shop off from 23rd Jan 2012 till 28th Jan

Our shop at Berjaya Times Square will be closed for 6 business day as mentioned above. The shop will be opened on 29th January 2012. Thank you for all your support!

Toiletries and Medicines

To bring or not to bring? Unless you're very sure that those items are provided else you'll need to prepare some of them on your own.

Try to get to know the place you're going. It could save some hassle of bringing it yourself. Below are a list of common toiletries and medicines that you may require to use it.

TOILETRIES
toothbrush and toothpaste
shaver (blades) and charging cable
hairbrush
nail clipper and file
comb, hairbrush
deodorant
shampoo, conditioner, bar soap
unbreakable mirror
viscose towel (washcloth)

MEDICINES
basic first aid kit
diarrhoea treatment, infection treatment, malaria tablets
mosquito net
sunscreen, lip balm
tweezers
(chemical or mechanical) water purifier
vitamins, contraceptives etc.

;)

Happy Lunar New Year & Gong Xi Fa Cai

Malaysia Airlines Wins ‘World’s Leading Airline to Asia’ Award for the 2nd Year Running

Malaysia Airlines has been named ‘World’s Leading Airline to Asia 2011’ by the World Travel Awards for the second year running. The Award to the national airline, as voted by travel professionals worldwide, was presented at a gala event yesterday evening held in Doha, Qatar. The ceremony marked the culmination of a year-long search for the very best travel and tourism brands in the world, including a head-to-head competition amongst earlier announced World Travel Awards’ regional winners for the coveted ‘world-level’ accolade.

Dubbed the ‘Oscars of the travel industry’, the World Travel Awards is an annual event that began in 1993. It serves to acknowledge, reward and celebrate excellence across all sectors of the global travel and tourism industry.

For the World Travel Awards programme in 2011, a phenomenal 213,000 industry professionals participated in the online voting process that is strictly monitored and independently audited. In the ‘World’s Leading Airline to Asia’ category, Malaysia Airlines was up against seven other major airlines including Singapore Airlines, Thai Airways International and Cathay Pacific Airways.

Earlier, Malaysia Airlines had been a big winner at the Asia and Australasia regional awards competition held in Bangkok at the end of September. It won recognition as ‘Asia’s Leading Airline 2011’ and ‘Asia’s Leading Airline Lounge 2011’ for the Golden Lounge at Kuala Lumpur International Airport (KLIA).

In the previous year, Malaysia Airlines had been named ‘Asia’s Leading Airline 2010’ and ‘Asia’s Leading Airline Business Class 2010’ apart from winning the coveted ‘World’s Leading Airline to Asia 2010’ honour.

Receiving the ‘World’s Leading Airline to Asia 2011’ award for Malaysia Airlines at the Doha ceremony yesterday was Head of Customer Experience, Dato’ Salleh Ahmad Tabrani. He was accompanied on-stage by a happy Malaysia Airlines team of cabin crew, airport operations and ramp services.

Commenting on the win, Dato’ Salleh said, “The international recognition is a great honour for the whole Malaysia Airlines team that consistently does its best to serve our guests. The win is a timely morale booster for our team as we prepare to bring our service delivery and customer experience level up to a higher benchmark as part of making Malaysia Airlines the Preferred Premium Carrier.”

For Malaysia Airlines’ Group Chief Executive Officer, Ahmad Jauhari Yahya, the recognition was an important element in the airline’s initiatives to ‘win back customers’ as outlined in the recent Malaysia Airlines’ Business Plan.

“This year, we look forward to the delivery of 23 new aircraft, equipped with state-of-the-art passenger amenities, to boost our brand name. Winning the ‘World’s Leading Airline to Asia’ award will certainly help us as we work hard to win back the loyalty of customers, especially those in Malaysia, and convince them of the superior value of our enhanced products and services”, said Ahmad Jauhari.